Privacy Policy

Last Updated: December 8, 2025

OneRoam Communications LLC (“OneRoam,” "we," "us," or "our") recognizes the importance of your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website and use our prepaid eSIMs, data plans, and related services available through our website or mobile application (“Services”). You acknowledge and understand that our Services may be offered in conjunction with our third-party service providers or vendors. By using the Services, you may interact with such third parties.

By using our Services, you acknowledge the practices outlined in this policy and agree that this Privacy Policies governs your use of the Services. Please read this Privacy Policy carefully.

If you are a California resident, please see the California privacy rights section below.

1. Information We Collect

We collect information as part of providing and improving our Services:

• Personal identifiers: name, email address
• Payment details: billing information, payment details (credit card information and billing address) (this information is often collected and/or processed by third party payment processors)
• Device data: device type, operating system, mobile carrier information, compatibility status
• Usage data: IP address, your activity on our Services, service logs, installation and activation timestamps
• Support interactions: contact history, submitted queries, service feedback

2. How We Use Your Information

We use the information we collect for the following purposes:

• To deliver, maintain or improve the Services (e.g., eSIM installation, activation, data plan access)
• To facilitate secure payment and processing
• To provide customer support and resolve issues
• To manage fraud prevention, legal obligations, and service misuse
• To send account-related communications and, where permitted, marketing emails and other messages

3. Legal Basis for Processing (for International Users)

Where applicable (e.g., EU/UK), our lawful basis includes:

• Performance of a contract
• Legitimate interests
• Legal obligations
• Consent, where required

4. Data Sharing and Disclosure

We do not sell your personal data.

We may share your information with the following third parties:

• Affiliate companies (i.e. parent company, sister companies, subsidiaries, joint ventures, or other companies, under common control).
• Telecom partners to enable network connectivity and eSIM provisioning
• Payment providers to process transactions securely (like Stripe for payment processing)
• Customer service platforms for support
• Analytics services providers to understand and improve usage
• Legal or regulatory authorities, if required by law

5. International Data Transfers

Because OneRoam provides global services, your data may be transferred to countries outside your own.

We ensure appropriate safeguards are in place, if required by applicable law, including U.S. regulations and standard contractual clauses for EU users.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access or correct your information, including to verify the personal data that we’ve collected about you
• Request deletion or restriction of processing
• Withdraw previously given consent at any time
• Object to processing based on legitimate interest
• Complain to a regulatory authority if you are dissatisfied with our response (although we welcome the opportunity to work with you to directly resolve any concern that arises)

Contact support@oneroam.com to exercise these rights.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for essential service delivery, usage analysis, and personalization. Users can adjust preferences in their device or browser settings, set the Global Privacy Control Signal (“GPC Signal”), or use any other available cookie consent tools.

8. Data Retention

We retain data only as long as reasonably necessary to fulfill the purposes for which it was collected:

• Transaction records: 7 years
• Support interactions: 2 years
• Inactive accounts: deleted after 24 months

You may request earlier deletion at any time, subject to exceptions under applicable law (e.g., if we need to retain the personal data to comply with law, to enforce or defend our legal rights, or for fraud prevention).

9. Data Security

We use reasonable encryption, access restrictions, and secure infrastructure to protect your personal data from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data. You must keep confidential your account information, like your usernames, all passwords, and other credentials. You are solely responsible for any liability or damages resulting from your failure to maintain that confidentiality.

10. Children’s Privacy

You must be at least 18 years of age, or the legal age of majority in your country of residence, whichever is greater, to purchase or use the Services. We do not knowingly collect or allow collection of personal data from children under 18. If we learn of such data, we delete it immediately and deactivate the associated account.

11. Third-Party Network Disclaimer

OneRoam relies on external mobile network providers (participating operators) for connectivity. We do not control their performance, coverage, or quality and disclaim liability for service interruptions, throttling, or outages caused by third-party networks.

12. Links to Third-Party Websites

Our apps and website may contain links to third-party websites. These websites are not under our control, and we are not responsible for their privacy practices or content. We encourage you to read the privacy policies of any third-party websites you visit.

13. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how it is used and shared
• Request deletion of your personal information collected by us
• Correct personal information we have that you believe to be inaccurate
• Opt out of the selling or sharing of your personal information. Our “sharing/selling” is limited to cross-contextual behavioral advertising. We don’t sell your information in exchange for money. You can opt out of this activity by setting the GPC signal or using opt out tools that may be available on our website.
• Request that we limit our use of your sensitive personal information, such as your health, religion or ethnic origin. We don’t usually collect these categories of personal information (other than geolocation), and if we do, we don’t use them outside of providing the service to you. As such, the right to limit our use of such information doesn’t apply.
• Non-discrimination for exercising these rights

Note that if you ask us to remove your personal information, we will retain your information as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements. You may designate an authorized agent to submit requests on your behalf through the channels listed below.

We collect the following categories of personal information as necessary to operate our business, to comply with our legal and regulatory obligations, and to provide our Services to you:

• Identifiers such as real name, Internet Protocol address, email address, and account name.
• Additional personal information like telephone number, bank account number, or any other financial account information.
• Internet or other electronic network activity information, such as information regarding a consumer’s interaction with an internet website application, or advertisement.
• Geolocation data
• Support interactions: contact history, submitted queries, service feedback

We may have collected personal information about you from the following categories of sources: directly from you or your devices, your actions on our Services and applications, from others associated with your account, and from third parties (including analytics providers).

We may use your personal information for the following business purposes:

• To provide our Services.
• Helping to ensure security and integrity to the extent the use of your personal information is reasonably necessary and proportionate for these purposes.
• Supporting our advertising and marketing Services as permitted by law.
• Undertaking internal research for technological development and analytics.
• To improve, upgrade, or enhance the Services.

We disclose your personal information to third parties as necessary to facilitate your use of the service.

We may have disclosed each category of personal information that we collect with the following categories of third parties or service providers for a business purpose:

• Telecom partners to enable network connectivity and eSIM provisioning
• Payment providers to process transactions securely
• Customer service platforms for support
• Analytics Services providers to understand and improve usage

The CCPA defines “sale” and “share” broadly to include disclosing personal information for cross-contextual advertising. We may have shared the following categories of personal information for such purpose:

• Address and other identifiers — such as full or partial postal address.
• Unique and online identifiers — such as IP address or device IDs
• Commercial information—such as records of products or Services purchased
• Internet, gaming, or other electronic network activity information — such as your interaction with a website, app, or advertisement.
• Location information.

We may have shared for cross-contextual behavioral advertising purposes each of the above categories personal information with the following categories of third parties:

• Analytics and measurement providers.
• Companies involved in marketing and advertising (including social media channels)

We do not knowingly sell or share the personal information of anyone under 16 years of age.

14. Changes to This Policy

We may update this Privacy Policy from time to time in order to reflect updates to our practices or for other operational, legal, or regulatory reasons. Any material changes will be communicated via website, applications, or email.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

OneRoam Customer Support
Email: support@oneroam.com
Website: www.oneroam.com/privacy
Mailing Address: 3088 N Commerce Pkwy, Miramar, FL 33025